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Our team here at Allen Batista Travel, Inc.. (herein referred to as “Allen Batista Travel, Inc.”, “we” or “our”) values your trust, and makes it a high priority to ensure the security and confidentiality of the personal information you provide to us.
In this Privacy Statement, we describe how we collect, use, share, or otherwise process personal information as a data controller in the course of operating our business, particularly in association with the operation of our main website (www.abtravel.us)
This Privacy Statement applies to any kind of personal information that Allen Batista Travel, Inc. processes concerning visitors to (www.abtravel.us) and individuals, employees, owners and other representatives acting on behalf of (existing, former, or potential) Business Partners (collectively “you” or “your”).
For such processing, you are responsible for, and must be able to demonstrate compliance with applicable privacy laws. Within that context you may be legally required to publish a privacy statement or similar documentation on your website.
What kind of personal information does Allen Batista Travel, Inc. collect?The personal information Allen Batista Travel, Inc. may collect in regards to you depends on the context of the business relationship, the interactions you have with Allen Batista Travel, Inc.and the Services you use. The personal information Allen Batista Travel,Inc. collects and uses may include the following:
Personal information you give to us
Allen Batista Travel, Inc. may collect and use personal information you give to us, for example if you use our Services, fill out a form or when you interact with us:
When you visit our website or use our Services we may automatically collect certain information – some of which may be personal information. The information collected may include:
By sharing other individuals’ personal information —such as data belonging to your staff members—you confirm (i) that these individuals have been notified of the information from this Privacy statement, including how Allen Batista Travel, Inc. may collect, use, disclose and/or transfer their personal information, (ii) you have obtained any required consent from such an individual and (iii) you have the permission to provide such personal information which permits us to lawfully collect, use, and/or disclose such personal information in accordance to this Privacy Statement.
Personal information we receive from other sources
We may also receive personal information from other sources which may include:
Why does Allen Batista Travel, Inc. use your personal information?Your personal information may be used or disclosed for one or more of the following purposes:
A. Contractual relationship: we use personal information for the conclusion, administration and performance of the contractual relationships. As part of performing the contractual relationship, we process personal information for the administration of the business relationship, to provide contractual services, consulting and for customer service. Accounting, termination and enforcement of legal claims arising from contracts (i.e. debt collection, legal proceedings, etc.) are also part of the performance of the contractual relationship.
B. Customer service: we use personal information to provide you with customer service, respond to your questions and complaints and to monitor and improve our customer service.
C. Communicating with you: we may use your personal information for getting in contact with you, including by email, phone, as well as through messenger services, chats, social media, and by letter or other means, to respond to inquiries, the exercise of your rights and to contact you in case of queries. This includes all purposes in relation to which we communicate with you, whether in the context of our contractual relationship, customer service or consulting, and for training and quality assurance purposes.
E. Security, fraud detection and prevention: we may use personal information, in order to investigate, prevent, and detect fraud and other illegal acts to help maintain the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business. This helps us to ensure that you can safely use our Services.
F. Market research: we may use your personal information to invite you to take part in market research. Please see the information that accompanies this kind of invitation to understand what personal information will be collected and how that data is used.
G. Improving and personalizing our website and Services: we may use personal information for analytical purposes to improve our products, services and operations, and for product development, such as retaining and evaluating information on your visits to our website and how you move around different sections of our website for analytics purposes to understand how individuals use our Services so that we can make it more intuitive.
H. Marketing and relationship management: we may use your personal information for marketing purposes and relationship management, for example to send personalized advertising for products and services. This may happen in the form of newsletters and other regular contacts through other channels for which we have contact information from you, but also as part of marketing campaigns (for example events, invitations and surveys). You can object to such contacts at any time or refuse or withdraw consent to be contacted for marketing purposes by contacting us at [email protected] or clicking the “Unsubscribe” link included in each marketing communication.
I. Call monitoring: during calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. These recordings may also be used for the handling of complaints, legal claims and fraud detection purposes. If a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording, such as fraud investigation, compliance, and legal purposes.
J. Legal and compliance: we may be required to disclose your personal information to comply with legal obligations, such as financial reporting obligations, compliance screening obligations, to handle and resolve legal disputes or for regulatory investigations, risk management and compliance. In addition, we may need to share information where required by law or strictly necessary to respond to requests from competent authorities. This includes tax authorities, courts, other governmental, and public authorities.
To process your personal information as described above, we rely on the following legal bases:As applicable for purpose A to D, Allen Batista Travel, Inc. relies on the legal basis that the processing of personal information is necessary for entering into and the performance of a contract. If the required information is not provided, Allen Batista Travel, Inc. cannot finalize and perform the contract, nor can Allen Batista Travel, Inc. provide customer service.
Finally, where needed under applicable law, Allen Batista Travel, Inc. will obtain your consent prior to processing your personal information, including for email marketing purposes or as otherwise required by law.
In some cases, other legal bases may apply, which we will communicate to you separately as necessary.
Does Allen Batista Travel, Inc. provide personal information to third parties or service providers?In certain circumstances, we may provide some of your personal information to third parties or service providers:
Our team here at Allen Batista Travel, Inc.. (herein referred to as “Allen Batista Travel, Inc.”, “we” or “our”) values your trust, and makes it a high priority to ensure the security and confidentiality of the personal information you provide to us.
In this Privacy Statement, we describe how we collect, use, share, or otherwise process personal information as a data controller in the course of operating our business, particularly in association with the operation of our main website (www.abtravel.us)
This Privacy Statement applies to any kind of personal information that Allen Batista Travel, Inc. processes concerning visitors to (www.abtravel.us) and individuals, employees, owners and other representatives acting on behalf of (existing, former, or potential) Business Partners (collectively “you” or “your”).
For such processing, you are responsible for, and must be able to demonstrate compliance with applicable privacy laws. Within that context you may be legally required to publish a privacy statement or similar documentation on your website.
What kind of personal information does Allen Batista Travel, Inc. collect?The personal information Allen Batista Travel, Inc. may collect in regards to you depends on the context of the business relationship, the interactions you have with Allen Batista Travel, Inc.and the Services you use. The personal information Allen Batista Travel,Inc. collects and uses may include the following:
Personal information you give to us
Allen Batista Travel, Inc. may collect and use personal information you give to us, for example if you use our Services, fill out a form or when you interact with us:
- Account and contact information, such as full name, business addresses, business email addresses, business phone number and Allen Batista Travel, Inc. account details.
- Communication information, such as business contact details and content of correspondence and data exchanged with you by telephone, chat or other means of communication;
- Geolocation information, such as city, state, province and country.
- Contract information, such as information on our terms of agreement, and the service (to be) provided;
- Financial information, such as bank details, bank account information, bills and invoices, tax ID number and other data necessary for payment and invoicing purposes;
- Verification details, such as a copy of company registration documents or other relevant information to verify the authenticity of your company. This may also include proof-of-licenses or tax information
- Other information necessarily processed in business relationships or voluntarily provided by you.
When you visit our website or use our Services we may automatically collect certain information – some of which may be personal information. The information collected may include:
- Language settings;
- IP address;
- Location;
- Device settings;
- Device operating system;
- Log information;
- Time of usage;
- URL requested;
- Status report;
- User agent (information about the browser version);
- Browsing history;
- User ID; and
- The type of data viewed.
By sharing other individuals’ personal information —such as data belonging to your staff members—you confirm (i) that these individuals have been notified of the information from this Privacy statement, including how Allen Batista Travel, Inc. may collect, use, disclose and/or transfer their personal information, (ii) you have obtained any required consent from such an individual and (iii) you have the permission to provide such personal information which permits us to lawfully collect, use, and/or disclose such personal information in accordance to this Privacy Statement.
Personal information we receive from other sources
We may also receive personal information from other sources which may include:
- Information on your company: we may use business information companies and publicly available sources, such as websites or materials available through search engines, to verify, update and correct information contained in our databases.
- Data related to law enforcement and tax authority requests: law enforcement or tax authorities can contact Allen Batista Travel with additional information about you in the event that you are affected by an investigation.
- Fraud detection and prevention, risk management and compliance: in certain instances, and as permitted by applicable law, FareHarbor may need to collect data through third party sources for fraud detection and prevention, risk management and compliance purposes.
Why does Allen Batista Travel, Inc. use your personal information?Your personal information may be used or disclosed for one or more of the following purposes:
A. Contractual relationship: we use personal information for the conclusion, administration and performance of the contractual relationships. As part of performing the contractual relationship, we process personal information for the administration of the business relationship, to provide contractual services, consulting and for customer service. Accounting, termination and enforcement of legal claims arising from contracts (i.e. debt collection, legal proceedings, etc.) are also part of the performance of the contractual relationship.
B. Customer service: we use personal information to provide you with customer service, respond to your questions and complaints and to monitor and improve our customer service.
C. Communicating with you: we may use your personal information for getting in contact with you, including by email, phone, as well as through messenger services, chats, social media, and by letter or other means, to respond to inquiries, the exercise of your rights and to contact you in case of queries. This includes all purposes in relation to which we communicate with you, whether in the context of our contractual relationship, customer service or consulting, and for training and quality assurance purposes.
E. Security, fraud detection and prevention: we may use personal information, in order to investigate, prevent, and detect fraud and other illegal acts to help maintain the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business. This helps us to ensure that you can safely use our Services.
F. Market research: we may use your personal information to invite you to take part in market research. Please see the information that accompanies this kind of invitation to understand what personal information will be collected and how that data is used.
G. Improving and personalizing our website and Services: we may use personal information for analytical purposes to improve our products, services and operations, and for product development, such as retaining and evaluating information on your visits to our website and how you move around different sections of our website for analytics purposes to understand how individuals use our Services so that we can make it more intuitive.
H. Marketing and relationship management: we may use your personal information for marketing purposes and relationship management, for example to send personalized advertising for products and services. This may happen in the form of newsletters and other regular contacts through other channels for which we have contact information from you, but also as part of marketing campaigns (for example events, invitations and surveys). You can object to such contacts at any time or refuse or withdraw consent to be contacted for marketing purposes by contacting us at [email protected] or clicking the “Unsubscribe” link included in each marketing communication.
I. Call monitoring: during calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. These recordings may also be used for the handling of complaints, legal claims and fraud detection purposes. If a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording, such as fraud investigation, compliance, and legal purposes.
J. Legal and compliance: we may be required to disclose your personal information to comply with legal obligations, such as financial reporting obligations, compliance screening obligations, to handle and resolve legal disputes or for regulatory investigations, risk management and compliance. In addition, we may need to share information where required by law or strictly necessary to respond to requests from competent authorities. This includes tax authorities, courts, other governmental, and public authorities.
To process your personal information as described above, we rely on the following legal bases:As applicable for purpose A to D, Allen Batista Travel, Inc. relies on the legal basis that the processing of personal information is necessary for entering into and the performance of a contract. If the required information is not provided, Allen Batista Travel, Inc. cannot finalize and perform the contract, nor can Allen Batista Travel, Inc. provide customer service.
Finally, where needed under applicable law, Allen Batista Travel, Inc. will obtain your consent prior to processing your personal information, including for email marketing purposes or as otherwise required by law.
In some cases, other legal bases may apply, which we will communicate to you separately as necessary.
Does Allen Batista Travel, Inc. provide personal information to third parties or service providers?In certain circumstances, we may provide some of your personal information to third parties or service providers:
- Service providers: we use service providers who assist us in operating our website, conducting our business and perform Services on our behalf, such as web-hosting companies, marketing services, IT providers, analytics providers, customer support services or fraud detection and prevention services.
- Payment providers and other financial institutions: to process payments between you and FareHarbor or a consumer and you, relevant personal information is provided to payment providers and other financial institutions.
- Business partners: we work with business partners or from time to time, for instance for fraud detection and prevention purposes or to enable them to provide services to you.
- Competent authorities: we may disclose information to competent authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or when we are otherwise legally obliged to do so. We may also need to disclose information to competent authorities to protect and defend our rights or properties, or the rights and properties of business partners.